Fatal error: the system has become unstable or is busy, “ it
says .” Enter to return to windows or press control –Alt-Delete to restart your
computer. If you do this you will lose any unsaved information in all open
application”
You have just been struck by the blue screen of death.
Anyone who uses Microsoft windows will be familiar with this. What can you do?
More importantly, how can you prevent it happening?
1.
Hardware
conflict-
The number one reason why window crashes is hardware conflict. Each
hardware device communicates to other devices through an interrupted request channel
(IRQ). These are supposed to be unique for each device.
For example, a printer usually connects internally on IRQ 7. The keyboard
usually uses IRQ 1 and the floppy disk drive IRQ 6. Each device will try to hog
a single IRQ for itself.
If there are a lot of devices, or if they are not installed properly, two
of them may end up sharing the same IRQ number. When the user tries to use both
devices at the same time, a crash can happen .The way to check if your computer
has a hardware conflict is through the following route:
·
Start-Settings Control Panel-Device Manager.
Often if a device has a problem a yellow ‘!’ appears next to its
description in the Device Manager. Highlight Computer (in the Device Manager)
and press properties to see the IRQ numbers used by your computer. If the IRQ number appears twice, two devise
may be using it.
Sometimes a devise might share an IRQ with something described as IRQ
holder for PCI steering ‘. This can be ignored the best way to fix this problem
is to remove the problem devise and reinstall it.
Sometimes you may have to find more recent drivers on the internet to
make the device function properly. A good resource is
www.driverguide.com. If the device is a
soundcard, or a modem, it can often be fixed by moving it to a different slot
on the motherboard (be careful about opening your computer, as you may void the
warranty).
When working inside a computer you should switch it off, unplug the mains
lead and touch and unpainted metal surface to discharge any static electricity.
To be fair to Microsoft, the problem with IRQ numbers is not of its
making. It is a legacy problem going back to the first PC designs using the IBM
8086 chip. Initially there were only eight IRQS. Today there are sixteen IRQs
in a PC. It is easy to run out of them. There plans to increase the number of
IRQS in feature designs
2.
Bad
RAM-
RAM- (random-access memory) problem might bring on the blue screen of
death with a message saying Fatal Exception Error. A fatal error indicates a
serious hardware problem. Sometimes it may mean a part is damaged and will need
replacing.
But a fatal error caused by ram might be caused by a mismatch of chips.
For example, mixing 70-nanosecond (70ns) ram with 60ns ram will usually force
the computer to run the entire ram at the slower speed. This will often crash
the machine if the ram overworked.
One way around this problem is to entire BIOS settings and increases the
wait state of the ram. This can make it more stable. Another way to trouble
shoot a suspected Ram problem is to rearrange the ram chips on the motherboard,
or take some of them out. Then try to repeat the circumstances that caused the
crash. When handling Ram try not to touch the gold connections, as they can be
easily damaged.
Parity error messages also refer to Ram. Modem Ram chips are either
parity (ECC) or non parity (non-ECC). It is best not to mix the two types, as
this can be a cause of trouble.
EMM386 error message s refer to memory problems but may not be connected
bad Ram. This may be due to free memory problems often linked to old Dos-based
programs.
3.
BIOS
setting
Every motherboard is
supplied with a range of chipset settings that are decided in the
factory. A common way to access these settings is to press the F2 or delete
button during the first few seconds of a boot-up.
Once inside the BIOS, great care should be taken. It is a good idea to
write down on a piece of paper all the settings that appear on the screen. That
way, if you change something and the computer becomes more unstable, you will
know what setting to revert to.
A common BIOS error concerns the CAS latency. This refers to the ram.
Older EDO (extended data out) ram has a CAs latency of 3. Newer SDRam has a CAS
latency of 2. Setting the wrong figure can cause the Ram to lock up and freeze
the computer’s display.
Microsoft windows is better at allocating IRQ numbers than any BIOS. If
possible set the IRQ numbers to auto in the BIOS. This will allow windows to
allocate the IRQ numbers (make sure the BIOS setting for plug and play BIos is
switched to ‘yes’ to allow windows to do this)
4.
Hard
disk drives-
After a few weeks, the information on a hard disk drive starts to become
piecemeal or fragmented. It is a good idea to defragment the hard disk every
week or so, to prevent the disk from causing a screen freeze. Go to
Start-programs-Accessories-System Tools-Disk Defragmenter
This will start the procedure. You will be unable to write data to the
hard drive (to save it ) while the disk is defragmenting, so it is a good idea
to schedule the procedure for a period of inactivity using the task scheduler.
The task scheduler should be one of the small icons on the bottom right
of the windows opening page (the desktop).
Some lockups and screen freezes caused by hard disk problems can be
solved by reducing the read-ahead optimization. This can be adjusted by going
to
Start-settings-control panel-system icon-performance-file system-hard
disk
Hard disk will slow down and crash if they are too full. Do some
housekeeping on your hard drive every few months and free some space on it.
Open the windows folder on the C drive and find the temporary internet files
folder. Deleting the contents (not the folder ) can free a lot of space
Empty the recycle bin every week to free more space. Hard disk drives
should be scanned every week for errors or bad sectors. Go to
Start-programs-accessories=system tools-scandisk
Otherwise assign the task scheduler to perform this operation at night
when the computer is not in use.
5.
Fatal
OE exceptions and VXD errors-
Fatal OE exception errors and VXD errors are often caused by video card
problems.
These can often be resolved easily by reducing the resolution of the
video display. Go to
Start-settings-control panel-Display-settings
Here you should slide the screen area bar to the left. Take a look at the
color settings on the left of that window. For most desktops, high color 16-bit
depth is adequate.
If the screen freezes or you experience system lockups it might be due to
the video card. Make sure it does not have a hardware conflict. Go to
Start-settings-control panel-system-device manager
Here, select the + beside Display Adapter. A line of text describing your
video card should appear. Select it (make it blue) and press properties. Then select
resources and select each line in the window. Look for a message that says NO
conflicts.
If you have video card hardware conflict, you will see it here. Be careful
at this point and make a note of everything you do in case you make things
worse.
The way to resolve a hardware conflict is to uncheck the use automatic
settings box and hit the change settings button. You are searching for a
setting that will display a no conflicts message.
Another useful way to resolve video problems is to go to
Start-settings-control panel-system-performance-graphics
Here you should move the hardware acceleration slider to the left. As ever,
the most common cause of problems relating to graphics card is old or faulty
drivers (a driver is a small piece of software used by a computer to
communicate with a device).
Look up your video card’s manufacture on the internet and search for the
most recent drivers for it.
6.
Viruses-
Often the first sign of a virus infection is instability. Some viruses
erase the boot sector of a hard drive, making it impossible to start. This is
why it is a good idea to create a window start-up disk. Go to
Start-settings-control panel-Add/Remove programs
Here, look for the start up disk tab. Virus protection requires constant
vigilance.
A virus scanner requires a list of virus signatures in order to be able
to identify viruses. These signatures are stored in a DAT file. DAT files
should be updated weekly from the website of your antivirus software manufacture.
An excellent antivirus program is MCAfee virus scan by network associates
(
www.nai.com). Another is Norton antivirus
2000, made by Symantec (
www.symantec.com).
7.
Printers-
The action of sending a document to print creates a bigger file, often
called a postscript file.
Printers have only a small amount of memory, called a buffer. This can be
easily overloaded. Printing a document also uses a considerable amount of CPU
power. This will also slow down the computer’s performance.
If the printer is trying to print unusual characters, these might not be recognised,
and can crash the computer. Sometimes printers will not recover from a crash
because of confusion in the buffer. A good way to clear the buffer is to unplug
the printer for ten seconds. Booting up from a powerless state, also called a
cold boot, will restore the printer’s default settings and you may be able to
carry on.
8.
Softwares-
A common cause of computer crash is faulty or badly-installed software. Often
the problem can be cured by uninstalling the software and then re installing it.
Use Norton uninstall or uninstall shield to remove an application from your
system properly. This will also remove references to the programme in the system
registry and leaves the way clear for a completely fresh copy.
The system registry can be corrupted by old references to obsolete software
that you thought was uninstalled. Use Reg cleaner by jouni vuorio to clean up the system registry and
remove obsolete entries. It works on Windows 95, windows 98, windows 98 SE
(second edition), windows millennium edition (ME), NT4 and windows 2000.
Read the instructions and use it carefully so you don’t do permanent
damage to the registry. If the registry is damaged you will have to re install
your operating system. Reg cleaner can be obtained from
www.jv16.org
Often a windows problem can be resolved by entering safe mode. This can
be done during start-up. When you see the message “starting windows” press F4. This
should take you into safe mode.
Safe mode loads a minimum of drivers. It allows you to find and fix
problems that prevent windows from loading properly.
Sometimes installing windows is difficult because of unsuitable BIOS
settings. If you keep getting SUWIN error messages (window setup) during the
windows installation, then try entering the BIOS and disabling the CPU internal
cache. Try to disable the level 2 (L2) cache if that doesn't work.
Remember to restore all the BIOS settings back to their former setting
following installation.
9.
Overheating-
Central processing units (CPUs) are usually equipped with fans to keep
them cool. If the fan fails or if the CPU gets old it may start to overheat and
generate a particular kind of error called a kernel error. This is a common
problem in chips that have been over clocked to operate at higher speeds than
they are supposed to.
CPU problems can often be fixed by disabling the CPU internal cache in
the BIOS. This will make the machine run more slowly, but it should also be
more stable.
10.
Power supply
problem-
With all the new construction going on around the country the steady
supply of electricity has becomes disrupted. A power surge or spike can crash a
computer as easily as a power out
If this become a nuisance for you then consider buying a uninterrupted
power supply(UPS). This will give you a clean power supply when there is electricity, and it will give you a
few minutes to perform a controlled shutdown in case of a power out
It
is a good investment if your data are critical, because a power cut will cause
any unsaved data to be lost.